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Terms and Conditions

Die Gastmannschaft GmbH

  • 1 coverage
    our terms and conditions apply to contracts made either by telephone, letter, e-mail or personally between the hotel and guest, for letting rooms, beds and further services of the hotel. The guests own terms and conditions are of no application to the hotel. Other arrangements are only valid, when a written confirmation is given from the hotel. The hotel has the right to exercise its property rights if guests harm our house rules or are purposely destructive. We will, at occurrence, use our rights thoroughly and at anytime.
  • 2 conclusion of contract
    contrracts are in force either orally or written. Renting a room or bed to a third party is forbidden.
  • 3 prices and payment
    Guests are asked to pay immediately at check-in either by cash, credit card or Maestrocard.
    The appointed prices include value added tax – VAT. The Berlin “City Tax” will be charged upon arrival at check-in. If there are three months between the booking and arrival time, the hotel can raise the arranged prices of a concluded contract, should the hotel have changed its prices during the stated period of time. Changes of booking of any kind ( number of beds, rooms, duration or other services) allows the hotel to change prices accordingly.

As stipulated, the agreement between the guest and the Grand Hotel Berlin GmbH (GHB), may charge a sum between 10% and 100% as a deposit of the mutually agreed total amount – this to be paid no matter if the booking is done verbally or written. The deposit is due 7 days before arrival date. The GHB has the right for a not maintained payment to withdraw itself from the agreement. Bookings with a flexible rate will be charged with 10% of the amount as a non-refundable deposit.  Special rates (e.g. “Golden Deal”) will be charged with 100% of the amount and are non-refundable.

The GHB has the right to charge the complete first night for a cancellation later than 2 calendar days prior to the arrival date.

  • 4. room or bed
    leasing, and leaving the rented rooms and beds Check-in time is, if not otherwise arranged, from 3 pm. Check-out time is at 11 am at the latest on the arranged day of departure. After this time, the hotel can charge 80 percent of the room price until the time of 6 pm. After 6 pm the full amount will be charged. If rooms are left particularly untidy, a cleaning charge will be added. The guest, after conclusion of contract, has the right to the number and price of the rooms, however not the right of the allocation of certain beds in certain rooms. Booked beds or rooms are available to all guests at 8 pm on the day of arrival. Provided late arrival is otherwise expressly agreed, the hotel has the right to make reserved rooms available. no claims can be made by the guest.
  • 5 group bookings
    If the initiator of damage to rooms, including kitchen and bathrooms, cannot be ascertained, then the group as a whole will be held responsible. For excessive mess or staining of rooms and beds, we will charge for any further cleaning.
  • 6 cancellation of contract, non-arrivals.
    The hotel will deduct the amount received from other guests, leasing rooms from non-arrivals, from the original contract. The hotel has the right to charge a fixed price for extra costs caused by non-arrivals, also an invoice will be issued to the rest sum of the contract.
    A fee will be charged for contract cancellation. The fee amounts, for groups from 10 persons, at 50 percent within 14 calendar days before arrival, within 2 calendar days before arrival the fee will be 100 percent of the whole sum. For individuals the cancellation is possible up to 2 calendar days prior to the date of arrival. In this case a cancellation fee of 10% of the total reservation cost is applicable. Late cancellations or no-shows will lead to a fee of 50 percent of the reservation costs (bookings over several days). The minimum fee for an individual is the price of a single night booking. The guest has a low quantum of damages, the hotel a higher. Services through a third party or other special services resulting useless are to be paid by the guest at the full amount. The obligation to pay concerning a cancellation does not appeal if it is represented by the hotel. Costs, for example, visa, – telephone and handling charges cannot be reimbursed after cancellation.
  • 7 Hotel cancellation
    The hotel has the right to eliminate a contract if a guest does not pay the adequately priced advance payment within the time given. Furthermore is the hotel obliged to cancel a contract if higher forces or other circumstances make the contract unacceptable. False applications such as a name, address and bank details, free the hotel from carrying out a contract.
  • 8 technical fittings and current points
    As far as the hotel obtains a third party for technical fittings, it works in the guests name and on the guests account. The guest is responsible for correct handling and for the safe return of any fittings obtained. The usage of the guests own electrical appliances is only permied after an agreement with the hotel. The guest is held responsible to any damage done to the hotels electrical system caused by a guests own appliance. The cost of electricity may be of a fixed rate and charged if necessary. The guest is only with permission from the hotel allowed to use its own telephone, telefax and data communication equipment. Connection fees may be charged.
  • 9 loss or damage of items. Hotel liability
    Personal and other belongings are carried at the guests own risk. The hotel has no guard or safe-keeping duty. The hotel has no responsibility over lost or damaged items, except in major carelessness on the hotels side. The insurance of items brought to the hotel are of the guests concern. This includes vehicles, and the objects within them, which are parked on the hotel car park. For missed wake up calls, lost postage or missed calls is the hotel only liable if loss is intent and/or grossly negligent. Otherwise, the hotel is liable – except in cases of intent or gross negligence – only when essential parts of contract duty are not fulfilled and to the amount covered by the business liability insurance.
  • 10 obligation to co-operate
    The guest is obliged to make any complaints directly to our staff. These are assigned to help as quickly as possible. In failure to make notice of a fault, a guest has no right to a reduction of fee.
  • 11 final clause
    The guest is obliged to make any complaints directly to our staff. These are assigned to help as quickly as possible. In failure to make notice of a fault, a guest has no right to a reduction of fee.

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